KPIs are meant to guide decisions, but when data definitions are inconsistent, they can create confusion instead of clarity. This episode explores how misalignment between teams, poor communication, and unclear AI strategies can amplify problems across the organization. It also highlights how technology can make things worse when the business and IT are not operating in sync.

Watch the full episode here: https://youtube.com/live/hVY5T2MQbWw 

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