This episode explores the new generation of private clinic owners—commercially minded clinicians who pair great medicine with great operations. We discuss how hospitality principles are reshaping patient experience, why front-office execution determines cash flow, and where AI is (and isn’t) ready for prime time. Most importantly, we break down the single highest-leverage move any clinic can make this quarter: patient recall—what it is, how to run it, and the results you should expect.

What you’ll learn

• The traits of modern, tech-savvy clinic operators (and why they think about liquidity as well as care)
• Practical examples of five-star patient journeys vs. the “don’t call us” experience
• A simple framework for auditing front-office performance (intake, response time, reminders, payments)
• A realistic view of AI in clinics: administrative offload, human-in-the-loop, and risk tolerance
• Patient recall as a revenue engine: channels, ownership, measurement, and ROI benchmarks

Key ideas

• “Service business with clinical rigor” beats “clinical business with ad-hoc service.”
• Design for the time between appointments. That’s where engagement wins or dies.
• Recall done right can generate multi-X ROI in weeks, not quarters.

Resources mentioned

• Front Office Assessment / Scorecard
• Patient Recall playbook & messaging cadences

Keywords: private healthcare, clinic operations, patient recall, patient experience, front office, healthcare payments, AI in healthcare, dentistry, dermatology, physiotherapy, MSK, aesthetics, UK clinics

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Want the scorecard or recall playbook? Check the episode notes or get in touch with Coherent Health.