This week I sat down with the hilarious and whip-smart Jess Cervellon from Feastables, to chat about all things customer experience. In this jam-packed episode you’ll learn: 

How to make each customer feel like a VIP customer

What stage should brands focus on customer experience 

Why you need to make a detailed map of post and pre purchase customer behavior

The importance of a product feedback loop 

What metrics your CX team should be tracking

What are the best tools for CX 

In house or Outsourced CX team - what is better for your brand

How to use feedback and product review to understand what your customer 

Reach Jess at - Jess Cervellon on LinkedIn 
Website - https://jesscervellon.com/