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How MSPs Can Scale Without the Founder Doing Everything (The Integrator Answer)
If you're still the one holding everything together at your MSP, that's not a leadership problem. It's a structure problem.
In this episode Laura introduces Lydia Walker, the new COO of The Business Growers, and they talk through what it actually takes to scale an MSP past the point where the founder is the glue. Lydia spent 20 years inside telecom and MSP operations, including scaling Altaworx from a three-person agency into a fully owned customer business. She's been in the seat your next hire needs to fill.
This is also the first episode under the new name. Get More MSP Leads. Same mission, sharper focus.
IN THIS EPISODE:
- Why the visionary founder is often the ceiling their own business can't break through
- What Lydia learned scaling Altaworx the hard way
- Why MSPs that can't scale never took the growth phase seriously
- EOS, visionary vs. integrator, and why both matter for MSPs
- What "the hole in the boat" means and why Laura waited as long as she did to fill it
ABOUT LYDIA WALKER: Lydia Walker is the COO of The Business Growers. She brings 20 years of operations leadership across telecom, managed mobility, and IT services. She spent over a decade scaling Altaworx before joining TBG to build the operational infrastructure that lets the business grow without Laura in every seat. Connect with Lydia: linkedin.com/in/lydiaawalker
ABOUT LAURA JOHNS: Laura Johns is the CEO of The Business Growers. She spent nearly a decade as the marketing leader inside an MSP before founding TBG. Author of Know Grow Scale. Host of Get More MSP Leads. 60+ clients across 23 states.
Book a free Growth Session at thebusinessgrowers.com.
Get the book at amazon.com/dp/B0DFW781ZT
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By Laura Johns
4.8
1616 ratings
If you're still the one holding everything together at your MSP, that's not a leadership problem. It's a structure problem.
In this episode Laura introduces Lydia Walker, the new COO of The Business Growers, and they talk through what it actually takes to scale an MSP past the point where the founder is the glue. Lydia spent 20 years inside telecom and MSP operations, including scaling Altaworx from a three-person agency into a fully owned customer business. She's been in the seat your next hire needs to fill.
This is also the first episode under the new name. Get More MSP Leads. Same mission, sharper focus.
IN THIS EPISODE:
- Why the visionary founder is often the ceiling their own business can't break through
- What Lydia learned scaling Altaworx the hard way
- Why MSPs that can't scale never took the growth phase seriously
- EOS, visionary vs. integrator, and why both matter for MSPs
- What "the hole in the boat" means and why Laura waited as long as she did to fill it
ABOUT LYDIA WALKER: Lydia Walker is the COO of The Business Growers. She brings 20 years of operations leadership across telecom, managed mobility, and IT services. She spent over a decade scaling Altaworx before joining TBG to build the operational infrastructure that lets the business grow without Laura in every seat. Connect with Lydia: linkedin.com/in/lydiaawalker
ABOUT LAURA JOHNS: Laura Johns is the CEO of The Business Growers. She spent nearly a decade as the marketing leader inside an MSP before founding TBG. Author of Know Grow Scale. Host of Get More MSP Leads. 60+ clients across 23 states.
Book a free Growth Session at thebusinessgrowers.com.
Get the book at amazon.com/dp/B0DFW781ZT