Matt Kasner is the head of product at PlayerZero, a cutting-edge company that serves as your AI product monitoring copilot. In this episode, Matt offers invaluable insights into how product people can avoid being replaced by AI through a balance of automation and empathy to deliver outstanding customer experiences. In our conversation, we explore a range of topics, including the importance of user feedback, effective strategies for utilizing AI, and time management in a fast-paced startup environment. Here's an overview of our discussion:

Introduction and background (00:00)

Emphasizing the human aspect in an age of automation (08:10)

User feedback and collaboration (20:00)

Developing customer personas and understanding users (33:04)

Time management and efficiency in a startup (42:50)

Learning from customers and adapting strategies (46:58)

Conclusion and contact information (52:08)

Where to find Matt Kasner:

• LinkedIn

• PlayerZero

Where to find Max:

• LinkedIn

• PlayerZero