Why do some businesses grow effortlessly while others constantly chase new customers?

It’s not marketing. It’s retention.

If you’re tired of replacing lost customers, spending more on ads, or feeling stuck on a growth treadmill, this episode explains how better customer experience increases loyalty, lifetime value, and long-term revenue - without starting from zero every month.

In this episode, you’ll learn:

• Why customer experience now beats price and features
• The hidden cost of poor retention most businesses ignore
• How friction quietly kills customer loyalty
• What modern customers actually expect from brands
• How to increase customer lifetime value without selling harder
• The systems and behaviours that turn buyers into brand advocates
• Common CX mistakes that cause churn (even in good businesses)

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