Many organizations experiment with AI tools but struggle to turn them into real operational value. In this episode, Eric Housh and Zack Terry walk through a real case study showing how siloed AI systems can create inefficiencies instead of reducing work.

They explore how Agentforce and Data Cloud connected AI directly to Salesforce CRM data, knowledge articles, and customer records. The discussion highlights how contextual AI reduces support ticket volume, improves response speed, and allows customers to self-serve answers through an Experience Cloud portal.

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