Connect with Omari:

Linkedin

Brand's Omari Looks to for Inspiration:

Zappos
Sunski

This Show's TL;DR:

• Omari explains what factory to foot means
• The difference between customer support and experience
• Why customer experience is like a roller coaster
• The one meeting every operations leader needs for customer alignment 
• How returns impact the customer experience
• The metrics that inform whether you have created the right experience

Other Helpful Resources on This Topic:

Improving Your Customer Experience With Return Reasons
How to Write a Return Policy, The 5 Questions You Need to Answer
The 4 Types of Returns And How They Impact LTV