Ash sits down with Mandy Madeline from Pay Proudly, a payment processing company with a unique understanding of dental practices. Drawing from her 18 years of experience in the dental field—from dental assisting to leadership and operations—Mandy shares how Pay Proudly is helping dental offices streamline payment systems, launch in-house membership programs, and ultimately improve patient experiences and practice profitability.

Ash and Mandy discuss the benefits of integrating payment processing with practice management software, ways to minimize manual entry errors, and solutions for managing recurring payments. They also explore the rising trend of surcharging fees, what it means for dental practices, and why transparency and compliance are key when implementing new payment models. Whether you’re an established practice or just starting out, you’ll hear practical tips on optimizing payment systems, retaining patients, and boosting your bottom line.

To find out more or connect with Mandy, visit: https://www.payproudly.com/.

Key Topics Discussed:

• Mandy Madeline’s career in dental practice operations
• Pay Proudly’s integration with practice management systems
• Card vaulting and recurring payments
• Simplified in-house membership program setup
• Cost savings through surcharging and compliance considerations
• Detailed and simplified end-of-day reconciliation and reporting
• Transparent analysis of payment processing fees
• Importance of customer support and relationship building
• Migration timeline and training for switching systems