CX Today's Susie Harrison hosts Malte Kosub, CEO and Co-Founder of Parloa.In this episode, we consider:<ul><li>Market changes in customer support and how businesses can prepare for them, both physically and in mindset</li><li>How to get started with AI in contact centers</li><li>How to leverage AI agents safely and reliably</li></ul>

CX Today's Susie Harrison hosts Malte Kosub, CEO and Co-Founder of Parloa. In this episode, we consider:Market changes in customer support and how businesses can prepare for them, both physically and in mindsetHow to get started with AI in contact centersHow to leverage AI agents safely and reliably

How Personal AI Agents are set to Transform CX

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

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How Personal AI Agents are set to Transform CX

How Personal AI Agents are set to Transform CX

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