Banks are now actively working to make their operations digital. They want to reduce the reliance on physical cash and move towards a cash-lite economy. This means finding ways to automate their processes and make them available online.

By doing so, they hope to provide customers with convenient and secure digital banking experiences.

In this B-Side episode, Kissflow's chief executive officer, Suresh Sambandam, discusses with BusinessWorld reporter Aaron Michael C. Sy how banks can accelerate digital adoption. 

Recorded remotely on May 22, 2023.