In this episode of Ops I Did It Again, Michael Rado (aka Rado), Co-Founder and CPO at Photon Health joins the thinksquad aka Danielle and Nikhil to break down how they built and scaled products to support over 20,000 e-prescriptions a month. Rado shows a live demo of their build (on YouTube version) and candidly shares his learnings on how to scale with optimization and automation in mind. 

This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/

To register for the upcoming Healthcare Call Center 101 crash course course visit: https://www.outofpocket.health/courses/how-to-build-a-healthcare-call-center; Use code: ANSWERS for $100 off; Next cohort starts 4/16- 5/2

To register for the upcoming Healthcare 101 crash course course visit: https://www.outofpocket.health/courses/healthcare-101-crash-course; Use code: IBELIEVEINME for $100 off; Next cohort starts 4/23-5/9

Hosts:

Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)

Nikhil Krishnan (https://twitter.com/nikillinit)

Guests:

Michael Rado (https://www.linkedin.com/in/michaelrado) 

Timestamps:

(00:00) Intro

(01:45) Michael Rado and his journey to Photon

(03:14) How Photon Health works

(07:36) Courses by Out Of Pocket!

(16:49) What photon automates and measures

(24:23) The approach towards product development at Photon Health 

(29:25) Practical experiments for orgs to try