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How Product Managers Can Stay Connected to Their Customers With Harpreet Ahluwalia of Altruist
Customer feedback informs the product development process. But, how do you ensure you’re connected to your customers and getting their feedback? In this episode of Product Chats, Harpreet Ahluwalia, Chief Product Officer at Altruist, explores this topic with us.
Time Stamped Show Notes
Getting into product [01:06]
Staying connected to your customers [03:04]
How feedback informs the product development process [05:20]
Tying product satisfaction to customer retention [06:07]
Balancing customer wants with strategic priorities [07:56]
Showing you value feedback even when you don’t act on it [09:29]
Measuring customer success [11:27]
Failing quickly and pivoting [13:48]
Using feature flags [14:24]
Organizing a product team [16:10]
Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions.
Get your free Canny account today.
Stay Connected!
View all episodes
By CannyCustomer feedback informs the product development process. But, how do you ensure you’re connected to your customers and getting their feedback? In this episode of Product Chats, Harpreet Ahluwalia, Chief Product Officer at Altruist, explores this topic with us.
Time Stamped Show Notes
Getting into product [01:06]
Staying connected to your customers [03:04]
How feedback informs the product development process [05:20]
Tying product satisfaction to customer retention [06:07]
Balancing customer wants with strategic priorities [07:56]
Showing you value feedback even when you don’t act on it [09:29]
Measuring customer success [11:27]
Failing quickly and pivoting [13:48]
Using feature flags [14:24]
Organizing a product team [16:10]
Product Chats is brought to you by Canny. Over 1,000 teams trust Canny to help them build better products. Capture, organize, and analyze product feedback in one place to inform your product decisions.
Get your free Canny account today.
Stay Connected!