How 3rd Arm Admin Enhanced Its Payroll Delivery and Employee Performance by Creating Better Systems

Introduction

Coming on board as the practice manager at 3rd Arm Admin, Candice Burgess’s role was to enhance the organization’s operations by fine-tuning its payroll and business administration services. Staff members grappled with running payrolls successfully by the due dates as a result of clogs in the manual processes they were working with. The need to improve these processes was visible to everyone. So, when they found a system that met that need, there was no hesitation to grab it. Burgess gives us insights into the before and after in regard to using SweetProcess in their organization. First, let us take a look at the organization for better understanding.

Candice Burgess Practice Manager

About 3rd Arm Admin

3rd Arm Admin offers business administration services such as bookkeeping, payroll, and virtual administration solutions to businesses in New Zealand. It simplifies complex administrative tasks, giving organizations clarity and control over their financial activities.

Working with seasoned professionals, the company takes care of all the cumbersome bookkeeping and payroll activities, enabling businesses to focus on their core duties and goals without distractions from these areas.

With a current staff capacity of seven, the organization’s values include client commitment, respect, excellence, integrity, and fun.

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The Struggle to be Efficient on All Fronts

Fulfilling payroll orders requires accuracy and timeliness to get payments across to receiving parties. It is important that the transactions are successful at the right time regardless of any circumstances. Using manual tools like Microsoft Word and Excel sheets to document processes made it difficult for the company to keep up with the demands of the job, including unforeseen circumstances. Take absentee employees, for instance: there was not much that could be done when persons in charge of running certain payrolls were indisposed. How do you explain that to customers?

Burgess told us that “All the processes that were put in place were just all written up by each person who was doing them. And we just used Microsoft Word or Excel to write up all our processes, and things would just get on a server or on a hard drive for people to access…. And just keeping things up to date wasn’t always easy.”

Signing up for SweetProcess out of Necessity

According to Candice, signing up for SweetProcess was born out of a need to implement a better system in their organization. They found SweetProcess from a Google search about systems and processes. Intrigued by its uses and features, they signed up for a free trial, and that was all the convincing they needed.

Burgess stated that “There wasn’t much convincing. We liked the ease of how it was easily used. It was just an easy step-by-step thing. As soon as we started testing it,