In this episode of ISV Talks, Carol Livingston from Dynamics Connections interviews John Pleau from Red Maple, a long time Microsoft focused ISV that delivers flexible payment solutions for Dynamics 365. John shares Red Maple’s twenty year history of working exclusively in the Microsoft ecosystem and explains why their approach stands out. Red Maple gives merchants and partners full freedom to choose their payment processor rather than being locked into a single provider.

John walks through Red Maple’s embedded payment solution for Business Central and highlights the features customers value most. These include support for multiple processors, international currencies, SEPA and GDPR requirements, surcharging with InterPayments, and advanced cost saving tools like Level 2, Level 3, and CEDP processing. He explains how these capabilities can reduce interchange fees and create instant ROI for customers.

The conversation also covers tokenization, fraud prevention, authorization workflows for backorders and partial shipments, in person payments without a full POS system, Click to Pay, and Red Maple’s customer payment portal called Clever Division. John also notes that Red Maple supports ACH and offers a commissions management product used by many customers.

John shares trends he is seeing in the market, including strong growth in Business Central, increased demand for processor choice, and interest in new technologies like Apple Tap to Pay on iPhone and real time payments. He also mentions that more companies are moving from NetSuite and Acumatica to Business Central and appreciate Red Maple’s flexibility.

The episode closes with the key theme driving customers to Red Maple. Merchants want freedom, choice, and cost savings. Red Maple’s processor agnostic approach gives them exactly that.  www.redmaple.com