Retail companies are struggling to manage their IT costs and derive maximum operational efficiency as outlook for consumer spending remains uncertain. Interestingly, with latest innovations, technology advancements and continuous endeavour for enhancing customer experience, retail companies across the globe are looking for vendors who can not only do implementations or provide ongoing support and enhancements to their IT infrastructure.

They are actually expecting their IT vendors to evolve as their partners and provide best practices as well innovating approaches to reduce their costs i.e. year-on-year IT budgets and provide operational efficiency. In simple words, retail companies are expecting their existing vendors to reduce their TCO on an yearly basis.

So, what are key areas which should be evaluated to provide effective and tangible initiatives to reduce costs and increase operational efficiency of their IT ecosystems.

Based on my experience and understanding of some of the best use cases delivered for our clients in retail sector by BORN Group and Tech Mahindra, here are some of my suggestions for retail companies specially for deriving a reduction in Total Cost of Ownership (TCO) over 1, 2, and 3 years.

It involves a strategic approach that focuses on both immediate savings and long-term operational efficiencies. TCO encompasses all direct and indirect costs related to an IT ecosystem, including hardware, software, labor, and operational expenses.

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