CX Today's Clare Muscutt hosts Ray Biggs, Head of Contact Centres, John Lewis Partnership.

CX Today's Clare Muscutt hosts Ray Biggs, Head of Contact Centres, John Lewis Partnership.

How Retailers have Adapted to Challenges During the Pandemic

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

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How Retailers have Adapted to Challenges During the Pandemic

How Retailers have Adapted to Challenges During the Pandemic