Jess Rowland is a restaurant coach, actor, and former server who spent 26 years working in upscale hospitality while training over 10,000 servers. In this episode, Jess breaks down what it actually takes to make great money as a server, how menu knowledge leads to better tips, and why the best servers treat hospitality like a real performance skill.We also talk about the difference between order takers and true servers, how to turn tables faster without rushing guests, the phrases servers should stop using, and the five skills that helped Jess make over $100K serving tables: speed, accuracy, efficiency, awareness, and knowledge.

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YOUTUBE: ⁠⁠⁠⁠https://youtube.com/@howtheystartedpodcast?si=RM1OIKUpXtPmqV-y⁠⁠⁠⁠

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