Would you spend 37 consecutive hours on the phone to ensure your healthcare customer can provide uninterrupted care to patients?


Of course. And you’d be rightly proud of doing it.


In this episode, host Raphael Meyerowitz, Vice President, Office of the CTO, speaks with two Presidio SDMs about the ins and outs of their role: Shelia Byrne, Regional Service Delivery Management Lead, and Loris Schuring, Service Delivery Manager.


What we talked about:

- SDMs are conduits & orchestrators

- The importance of relationships in building trust

- Cloud and IT as a Service

- The responsibility shift from the client to managed services


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