Dave Kerpen is a serial entrepreneur, New York Times best-selling author, and global keynote speaker. Dave is the co-founder and co-CEO of Apprentice. Dave was also the Founder and Chairman of Likeable Media, a social media software company serving thousands of small businesses. Dave shared his biggest insight on what unlocks growth in a small business: the mindset and ability to delegate. And how both people and technology should be part of your delegation strategy to help you deliver an extraordinary customer experience.