The Worksmart team took time away from supporting their clients in developing their approach to successful Consumer Duty implementation to record this two-part podcast series to calm the rising regulatory waters. In part one, Worksmart's Director of Regulation Julie Pardy and People Strategy Consultant Sarah Thwaites:

• Explain the FCA's expectations of Consumer Duty.

• Identify critical data and management information your firm will need to present to the regulator to evidence good outcomes.

• Emphasise why robust project management must now take centre stage with less than eight months to go before The Consumer Duty becomes enforceable.