👉 Book a free strategy call with Kelly: https://hubs.ly/Q03vy4k10 What does a cup of coffee have to do with running a world-class dental practice? More than you think. Starbucks didn't become a global empire because of frothy lattes—they became one because they mastered culture: consistency, personalization, belonging, and a team empowered to create unforgettable experiences. In this episode of The NextLevel Practice Podcast, Kelly Dahmer reveals how dentists can borrow these exact principles to create a practice patients rave about—and a workplace your team never wants to leave. 👉 What You'll Learn: ✅ Why Starbucks became a loyalty machine—and what dental practice owners can learn from it ✅ How to create consistent patient experiences (so every visit feels seamless) ✅ The secret power of personalization—and how it skyrockets referrals ✅ How to build your practice into a "third place" patients actually enjoy ✅ What empowered teams can accomplish when they stop relying solely on the doctor ✅ Why culture—not marketing—is the true engine of patient loyalty ✅ A real-life case study showing how culture alone eliminated hiring ads and boosted team morale 📍 Chapters 00:00 A Latte to Learn: Why Coffee Belongs in Dentistry 00:43 Inside the Starbucks Machine: What They Really Sell 01:22 Consistency is King: The "Every Latte, Every Time"Lesson 02:46 Beyond the Cup: Personalization That Builds Loyalty 03:20 Becoming the Third Place: Designing a Practice Patients Love 04:20 Empowered Like a Barista: Letting Your Team Lead the Experience 04:51 Culture Over Coffee: The Real Product You're Selling 05:21 From Chaos to Culture: A Doctor E. Success Story 06:27 Your Next Sip: Steps to Build a Starbucks-Level Practice 💙 Love this episode? Subscribe to our Youtube Channel for weekly conversations that help you master the business + human side of dentistry: /@nextlevelpracticedentistry 📌 Links & Resources: 👉 Book a free strategy call with Kelly: https://hubs.ly/Q03vy4k10 👉 Take the Revenue Potential Quiz: https://nextlevelpractice.outgrow.us/website-potential 🌐 Website: https://nextlevelpractice.com/