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How Support Workers Can Use ChatGPT (Without Losing the Human Touch) | Sarah Heriot
Can ChatGPT actually help NDIS support workers — or is it something we should be wary of?
In this episode, Sarah Heriot shares how she uses ChatGPT in everyday NDIS support work to plan meaningful activities, support goal-focused programs, and write clearer professional notes — without replacing the human side of support.
With over 17 years in the disability sector, Sarah explains how AI can reduce mental load for support workers, help expand ideas, and support better outcomes — when used intentionally and ethically.
This episode is for NDIS support workers, independent support workers, providers, and anyone curious about AI in care — explained in plain English, no tech jargon, no fear-mongering.
How ChatGPT can support planning in NDIS work
Why AI is a tool, not a replacement for support workers
How to use prompts properly to get useful results
Ways AI can assist with professional progress notes
Where the boundaries are when using AI in support
Why human judgement and connection still come first
ChatGPT, Sarah Heriot, NDIS support work, AI in disability care, support worker tools, meaningful programs, progress notes, human-centred support, future of support work
👇 Subscribe for more real conversations about support work, the NDIS, and doing this work well.
In this video, you’ll learn:Topics covered:
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By SUPPORT WORKER STORECan ChatGPT actually help NDIS support workers — or is it something we should be wary of?
In this episode, Sarah Heriot shares how she uses ChatGPT in everyday NDIS support work to plan meaningful activities, support goal-focused programs, and write clearer professional notes — without replacing the human side of support.
With over 17 years in the disability sector, Sarah explains how AI can reduce mental load for support workers, help expand ideas, and support better outcomes — when used intentionally and ethically.
This episode is for NDIS support workers, independent support workers, providers, and anyone curious about AI in care — explained in plain English, no tech jargon, no fear-mongering.
How ChatGPT can support planning in NDIS work
Why AI is a tool, not a replacement for support workers
How to use prompts properly to get useful results
Ways AI can assist with professional progress notes
Where the boundaries are when using AI in support
Why human judgement and connection still come first
ChatGPT, Sarah Heriot, NDIS support work, AI in disability care, support worker tools, meaningful programs, progress notes, human-centred support, future of support work
👇 Subscribe for more real conversations about support work, the NDIS, and doing this work well.
In this video, you’ll learn:Topics covered: