How Tameer Inc. Empowered Its Employees by Creating an Accessible Knowledgebase with SweetProcess

Introduction

As president and chief executive officer at Tameer Inc., Bilal Farooq was the go-to person for all work-related questions. It did not seem like a problem initially until the questions became unending. Employees would call to inquire about the minutest detail. Keen to put an end to that cycle, he sought a system where he could document all the answers that his employees may need about their work. When he discovered SweetProcess, the software was so easy to use that he was able to devise his way of using it to make his workers more efficient. He tells us about his unique way of using the system and more in this case study. First, let us get background information about his company. 

Bilal Farooq the President and CEO at Tameer Inc

About Tameer Inc.

Tameer Inc. is a mechanical construction company that specializes in HVAC, industrial and commercial refrigeration, controls, shop drawing, fire stopping, maintenance agreements, and more. The family-owned business prioritizes quality in its delivery to guarantee customer satisfaction. 

Headquartered in New York City, Tameer Inc. has a team of professionals with ample experience in the industry. Its brand commitment entails excellent customer service, customer safety, high quality, and timely delivery. 

Founded in 2010, the organization offers its services in various parts of the United States, including the entire New York State (namely Nassau County and Suffolk County) and New Jersey.

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The Nightmare of Answering Countless Questions

Every business owner’s dream is to get their business to a point where they do not have to be involved in every aspect for things to move smoothly. But when employees do not have the information they need at their disposal, it is understandable that they run to the person who can give them the information. Bilal had to juggle between being the CEO and the knowledgebase—an experience that he describes as a nightmare.

“It was like a nightmare. It was like a rollercoaster. Every day was like a monkey dance; people would call you and be like, ‘Hey, when’s the next holiday? Are we taking the Fourth of July off? How do we do this? How do we do that?’ And it wasn’t easy from hiring to training.”

He was spending too much time answering repetitive questions at the detriment of his work as the head of the organization. He tried to document their processes manually in handbooks, but it did not work. Getting his workers up to speed was a struggle.

Discovering SweetProcess at a Crucial Time 

Having the right workflow system makes a difference in employee performance. It simplifies the business process by giving them the necessary tools to be efficient. Finding the right tool was a hard nut to crack for Bilal.

“We couldn’t find anything to write down procedures. We had employee handbooks, we had everything.