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https://www.engati.com/cx-community/how-tech-is-inspiring-cultural-shift-in-hospitality

Steve DiGioia, Customer Service Crusader, Author, & Trainer, talks about how can brands attract and retain committed customers during a severe customer service crisis. He also throws light on how can technology inspire a customer culture shift within the organization.

Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 

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