How the Best Hotels Shine With Lean Six Sigma, Featuring Sally Toister

During this episode’s interview we’ll found out how Sally Toister made Starwood’s Lean Six Sigma Program even better at Marriott Hotels.

We’ll highlight the work of some Indiana college students who used Six Sigma to divert bananas, among other things, from landfills to soup kitchens and we’ll let you in on the launch of a new series about Lean Six Sigma super heroes. Lots going on – grab a mug and come on down to the Just-in-Time Cafe!

Also Listen On:

Timeline

* 1:52 In the News

* Six Sigma Saves Food Waste at Rose-Hulman Institute of Technology

* 5:42 This Month’s Poll Question

* 6:56 Promos

* Webinar: How to Get Support for Your Project by Clarifying Your Purpose

* Webinar: How Leaders Use A3s to Coach Employees

* Introducing: Wonder Women of Quality

* 9:08 Today’s Special

* Interview with Sally Toister – Senior Director, Operational Excellence at Marriott Hotels

Podcast Transcript

Elisabeth Swan: Hi, everyone. I’m Elisabeth Swan.

Tracy O’Rourke: I’m Tracy O’Rourke.

Elisabeth Swan: And we are with GoLeanSixSigma.com and you’re listening to the Just-In-Time Café Podcast where we bring you fabulous apps, books, and people so you can build your problem-solving muscles.

Tracy O’Rourke: And Elisabeth. We’ve got a brand new menu.

Elisabeth Swan: I know and two podcasts per month now.

Tracy O’Rourke: Do we get to use the fancy dining room now that we’re moving on up?

Elisabeth Swan: No, it’s under renovation.

Tracy O’Rourke: Bummer!

Elisabeth Swan: know. But we can put whip cream in our coffee to celebrate. Meet you in the usual spot.

What’s on the Menu (Podcast Agenda)

Tracy O’Rourke: Sounds good. I like the look of the menu, Elisabeth. What are the treats for today?

Elisabeth Swan: Good stuff today, Tracy. Good stuff. First, Lean Six Sigma in the news, college students in Indiana are using Six Sigma to divert bananas from landfills to soup kitchens.

Next, we’ve got a poll for our listeners. And you know what that means, Tracy. Pareto Chart!

Tracy O’Rourke: One of our favorite things.

Elisabeth Swan: One of our favorite things. We’ve also got a new series starting about Lean Six Sigma super heroes. Let’s stay tune for that.

And for Today’s Special, I’ll be interviewing Sally Toister. She has got some great stories about gemba walks, which are process walks. You don’t want to miss that.

Tracy O’Rourke: Way to go, Sally. I can’t wait to hear about her interview. Also, remember to stay tune for this month’s coupon code in order to get a discount on GoLeanSixSigma.com’s online training.

Elisabeth Swan: Up next, it’s Lean Six Sigma in the news.

In the News

Tracy O’Rourke: Diverting bananas from landfills to soup kitchens, I confess I’ve never heard of banana soup, Elisabeth.

Elisabeth Swan: No.