That starts by selling the "why" to make sure everyone knows what's important.

Then you have to make sure you have the right people in place to handle your technology.

If not, you end up with a lot of uncommitted and unqualified people sailing your insurance ship.

Because it's not your job to always do the heavy lifting, your job is to know when to take the boat out of the water.

Quincy Branch, President, and CEO of Branch Benefits Consultants talks about the digital journey his agency is almost done navigating.