With seven-plus years of experience in logistics, he currently leads operations at ITL.

Communicating with customers on shipment delivery confirmation, delivery schedule, and urgent delivery was difficult.

They started using WhatsApp Business API Version 2.21.X and realised that it was 10 times more effective than automated calls.

Using effective communication, we have been able to reduce up to 6-8 percent returns of the shipment,” Zaiba says.

Using WhatsApp, they have been able to grow their revenue at least 50x as compared to other communication tools. | To read full story, visit https://startuparound.com/read/1581294606.5793426/How-this-logistics-tech-startup-is-using-WhatsApp-to-increase-efficiency-and-revenue?ref=audio_experience