Dr. Michael Jaff, President of Newton-Wellesley Hospital, shares the novel strategies his institution has used to solicit feedback and continuously improve the patient experience. Read more: <a href="https://mackinstitute.wharton.upenn.edu/2019/healthcare-michael-jaff/" target="_blank">https://mackinstitute.wharton.upenn.edu/2019/healthcare-michael-jaff/</a> <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

Dr. Michael Jaff, President of Newton-Wellesley Hospital, shares the novel strategies his institution has used to solicit feedback and continuously improve the patient experience. Read more: https://mackinstitute.wharton.upenn.edu/2019/healthcare-michael-jaff/ Hosted on Acast. See acast.com/privacy for more information.

Dr. Michael Jaff, President of Newton-Wellesley Hospital, shares the novel strategies his institution has used to solicit feedback and continuously improve the patient experience. Read more: <a href="https://mackinstitute.wharton.upenn.edu/2019/healthcare-michael-jaff/" rel="noopener noreferrer">https://mackinstitute.wharton.upenn.edu/2019/healthcare-michael-jaff/</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

How this Small New England Hospital Centers the Customer Experience

Proven techniques for innovation success, broadcast from the Mack Institute at the Wharton School. Originally aired on SiriusXM Channel 132, Business Radio Powered by the Wharton School. <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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Proven techniques for innovation success, broadcast from the Mack Institute at the Wharton School. Originally aired on SiriusXM Channel 132, Business Radio Powered by the Wharton School. Hosted on Acast. See acast.com/privacy for more information.

Proven techniques for innovation success, broadcast from the Mack Institute at the Wharton School. Originally aired on SiriusXM Channel 132, Business Radio Powered by the Wharton School. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

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How this Small New England Hospital Centers the Customer Experience

How this Small New England Hospital Centers the Customer Experience