LaunchPod | Product Management Podcast

How Tinder Swiped Right on Customer Experience | Curtis Stevens (ex-Tinder)

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Today, we’re talking with Curtis Stevens, who, until recently, was Tinder’s Director of Product Consumer Insights, and prior to that held product leadership roles at Qualtrics, Amazon, and more.

In this episode, Curtis shares:

  • How AI can actually be a tool for human connection
  • His process behind Tinder’s transformation into customer-centricity, with real, measurable results
  • How to balance short-term user joy with long-term product innovation and future features
  • And how AI is driving customer experience changes faster than research can follow, and what you can do to keep up
    • Links

    LinkedIn: https://www.linkedin.com/in/curtis-b-stevens/

    Chapters

    00:00: Intro

    03:03: Curtis Stevens' product journey
    7:40: Challenges and strategies in customer experience
    14:54: Curtis' journey workshops
    20:41: AI's role in customer research
    27:41: Conclusion

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    Special Guest: Curtis Stevens.

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