How do you guide people through genuine change and deliver exciting new ideas, all while managing the long-standing operational realities of running high performance law firms?

That’s exactly what Kim Wiegand—founder of Julip Advisory—helps firms around the world to figure out, turning big, ambitious ideas into things that actually happen. There’s no single answer or magic bullet for how to get this done. In this episode, Kim joins Sarah to discuss the process of transforming law firms and building cultures of high performance: balancing hierarchy with genuine human connection, and strategy with delivery.

Throughout the conversation, Kim and Sarah unpack why client experience (CX) design is a crucial differentiator, despite being an enigma for many firms. They discuss how AI might power improved CX, but crucially, why it should never replace the human touch of service delivery. And, why confidence and conviction sometimes means saying: ‘I don’t know how to do this…’

Packed full of practical tips, compelling anecdotes and fascinating references—from Google’s Project Aristotle to Thomas Edison’s philosophy on strategy—this episode is all about leadership, learning on your feet, building resilience, and why sustainable growth is about finding the balance between people, planning, and pushing on to get things done.

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Follow Kim Wiegand:

- LinkedIn: https://www.linkedin.com/in/kimwiegand/

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Follow me:

- YouTube: https://www.youtube.com/@SarahEl-Atm

- LinkedIn: https://www.linkedin.com/in/sarahelatm/

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#multidisciplinary #legalinsights #crossfunctional #interdisciplinary #interdisciplinaryteams