Today, we are are joined by Todd Unger, the Chief Experience Officer at the American Medical Association. Todd dives deep into the evolving realm of customer experience, discussing his new book, "The Ten Second Customer Journey," and sharing pivotal insights on integrating marketing, product development, e-commerce, and customer service. 

This episode promises to shed light on how businesses can drive growth by removing friction and enhancing customer interactions, preparing you to revolutionize your approach to customer satisfaction in the digital age. Join us as we unravel the secrets to aligning organizational goals with customer needs, ensuring a seamless journey that converts interests into loyal customers.