In this episode of the Guest Case, hospitality expert and influencer Will Slicker talks to Tyann and Andy about his extensive experiences staying in hotels and short-term rentals.

Touching on how he feels that the hotel guest experience is dwindling, Will, Andy, and Tyann discuss what short-term rental operators can do to help keep the guest experience alive - not just during the more challenging times of covid, but on an ongoing basis.

Listen in as they discuss everything from the importance of branding and how well your photos represent your accommodation, to the importance of health and safety - and how the latter of that list often receives less focus than it should.

You can find out more about Will by following him on LinkedIn, heading to his directing booking website and you can even listen to his podcast The Slick Talk.