Rich & Spiritual

How to avoid refunds and unsatisfied customers


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In this episode I share with you how I set and manage my customers expectations in order to avoid refunds, complains and unsatisfied customers.

This episode was inspired by what recently happened to Melanie Ann Layer, the owner of the Alpha Femme brand, who apparently got heavily criticised online.

As a former lawyer, setting strong legal and personalĀ boundaries was one of the first things that I did in my business. In this episode I tell you exactly what I put in place to maximize customer satisfaction. I haven't had a refund request yet!

Enjoy!

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Rich & SpiritualBy Ariane Sartor