How to be a hard arse but not an arsehole.Life is full of situations that require us to step up. Due to the lack of emotional maturity of 95% of the population, we struggle to have hard convo's, to really listen and control ourselves so that the best outcome for all can be achieved. People often mistake being assertive for being nasty or mean. In the words of the amazing Brene Brown "Strong back, soft front, wild heart". If you struggle to stand your ground, have firm conversations in a way that is still kind, respectful and doesn't hurt the other person, this is the episode for you!

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