Kerrie Holley
Technical Fellow for UnitedHealth Group

As you progress through the corporate world, there will come a time when your role will switch. No longer will you only be delegated to receiving tasks to complete, but you will be the one receiving task updates from your team. In order to make sure your team is working to peak capacity, you must become a technical leader.

How to Become a Technical Leader

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Slides for this presentation can be found here: https://www.slideshare.net/ccgmag/woc-women-empowered-to-engage

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(BEYA Seminar 2803) Job Readiness Fast Track: Interpersonal Skills: Creating and Building Productive Connections

Learning Objective: Explore methods for developing communication and creating successful relationships through networking 

The overused cliché, “It’s not what you know but who you know,” may be one of the most powerful success strategies ever spoken. We’ve all met that dynamic, charismatic person that just has a way with others and has a way of being remembered. We are in awe of her ability to access and create opportunities with ease. This workshop will help participants work toward being that unforgettable person by providing communication skills, tips on making an impact, and advice on networking and starting conversations.

By the end of this workshop, participants will be able to answer the following questions:

a.	How can I improve my ability to listen?
b.	What are the differences between a weak and powerful communicator?
c.	What role does “non-verbal” communication play in my effectiveness?
d.	How can I break the ice and start conversations that lead to meaning connections?
e.	What interpersonal skills are critical for leading and working with teams?
f.	What are behaviors and common mistakes that impact interpersonal effectiveness and team success?
g.	How can I influence and engage others?
h.	How can I express my opinion and remain respectful?
i.	How can I make a good impression and build my emotional intelligence?

Job Readiness Fast Track: Interpersonal Skills

(BEYA Seminar 2800) Job Readiness Certification - Innovative and Critical Thinking: Training Your Brain to Solve Problems and Create Solutions

Our ability to learn new ways to think is the power of human potential. We have to make choices about the types of thinking that we apply to a variety of different challenges. 
Critical Thinking is the act of examining a set of facts and analyzing and evaluating relevant information. We live in a knowledge-based society, and the more critically you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision and minimizes damages if a mistake does occur. Critical Thinking will lead to be a more rational and disciplined thinker. It will reduce your prejudice and bias, which will provide you a better understanding of your environment. 
This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career and provide a great skill in your everyday life. 
Lastly, critical thinking skills will support your capacity to be innovative. Once you fully understand what it is, you can begin exploring what could be.

By the end of this workshop, participants will be able to answer the following questions:

1) What is critical thinking?
2) How can I use nonlinear thinking strategies?
3) What does it mean for me to apply logic to situations?
4) How do I know when, how, and why to think critically about a challenge?
5) What skills allow be to better evaluate facts and data?
6) How will thinking differently effect my decision outcomes? 
7) How can I challenge myself to see alternate perspectives?
8) How can I increase my problem-solving abilities?

Job Readiness Certification - Innovative & Critical Thinking

(BEYA Seminar 2806.2) Job Readiness Fast Track: Interview Success! - Practical Approaches to Persuading the Recruiter

Learning Objective: Examine and practice the skillset of delivering a great interview

Job interviews are stressful enough without having to establish a positive and professional self-representation during the interview process. Recruiters are looking for the ideal candidate, and you are trying to come across as friendly and trustworthy while explaining how you’re the perfect candidate, so practice makes perfect. The competition is tough, so it’s no wonder your confidence should be your focus. That’s why you need to be in this seminar. We will deliver practical, step-by-step, proven strategies and interview tips to help you build confidence, become persuasive, and walk into a room locked and loaded, ready to formulate impressive answers to common interview questions. Along with the answers and swagger to pull it off, we will give you the opportunity to perfect your skills before your interview. This session will begin with the knowledge of how to impress recruiters, while the second half will pull it all together in the practice mock interview sessions. Remember, practice makes perfect. You will have the opportunity to sit face to face with professional interviewers in order to prepare effectively for your real interviews. 

At the end of this seminar, participants will be able to answer these questions:

a.	What are the common interview questions, and how do I prepare my answers?
b.	What information do I need to know for every interview?
c.	How do I answer difficult questions?
d.	What are good questions to ask my interviewer?
e.	How do I answer, “So tell me about yourself’?
f.	What do I do after the interview?
g.	What are common interview mistakes?
h.	What does my body language say about me? 
i.	What information do I need to know before I have my interview? 
j.	How can I ace my interview from beginning to end?
k.	What can I do after the interview to gain an edge on the competition? 

Slideshare Presentation: https://www.slideshare.net/ccgmag/interview-success-practical-approaches-to-persuading-the-recruiter-132944908

Job Readiness Fast Track: Interview Success!

(BEYA Seminar 2802) Job Readiness Certification/Fast Track - Behavior and Business: Best Practices in Business Etiquette

Learning Objective: Examine methods for successfully understanding corporate etiquette

Professionals understand that etiquette in business is a critical factor in making decisions. Success in any industry relies on relationships, whether with coworkers, clients, suppliers, or investors. When you are well-mannered and considerate in dealing with others, you create engaging, productive, long-lasting relationships. In this course, we will discuss accepted business behavior and its importance in business correspondence.

By the end of this workshop, participants will be able to answer the following questions:

a.	What is the definition of etiquette?
b.	What are the guidelines to making effective introductions?
c.	What are the three Cs associated with making a good impression?
d.	What are the three steps in giving a handshake?
e.	What is one technique you can use to remember names?
f.	What are two ways to minimize nervousness while in social situations?
g.	What are two differences between a formal and an informal letter?
h.	What color connotes dominance and power? Vitality and harmony?
i.	Etiquette can help business improve in what four areas?
j.	What is (are) the difference(s) between a formal and an informal letter?
k.	What are the differences between these dress codes: dressy casual, semi-formal, formal, and black tie?
l.	What are the basic guidelines in international etiquette?

Job Readiness Certification/Fast Track - Behavior & Business

(BEYA Seminar 2618) Mastering Winning Test Taking Strategies

Learning Objective: Investigate test-taking skills to achieve higher assessment scores 

Being prepared for tests is not an easy process. Even if you are prepared, tests can still make you feel anxious. Why is being a good test taker so important in college? In colleges and universities, much of a student’s grades are based on quiz and test performance. Doing well on these tests is typically a major indicator on your subject matter knowledge and a good indicator of how you would perform in the workplace. Having good test scores will jumpstart your career. In this seminar, we will address test-taking and test preparation tips and strategies for college-level tests. Applying helpful test-taking and test preparation skills addressed in this seminar, such as writing down everything you remember, reading the directions, browsing the test questions, putting together a plan, and making an educated guess, will teach you how to prepare for and perform well on any test so that you feel confident that you’re bringing your testing A-game.

At the end of this seminar, participants will be able to: 

a.	Review the factors that limit achieving higher college assessment scores.
b.	Identify practices for dealing with test anxiety.
c.	Measure current test-taking methods’ validity. 
d.	Generate more efficient techniques for improving assessment scores. 

Slideshare Presentation: https://www.slideshare.net/ccgmag/mastering-winning-test-taking-strategies

How to Become a Technical Leader

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