Jay Miller is the CEO of Kyber Digital, his company specializes in helping businesses with SEO and web development primarily in the contracting world. Instead of fighting fire with fire when a customer who leaves bad reviews, Jay would say you’ve just been given an opportunity to advance your standing with your clients and community. Here are a few of the topics we’ll discuss on this episode of Reputation Matters:

• Identifying opportunities to fix bad reviews
• Weighing out what reviews are worth addressing
• Using tactical empathy to understand your customers
• The importance of long time customers
• Monitoring your reviews

Resources:

• Kyber Digital Website
• Kyber Digital LinkedIn 

Connecting with Jay Miller:

• LinkedIn 

Connecting with the host:

• Chelsea on LinkedIn