When providing customer support for highly-technical solutions, how do you ensure customers are getting the service they need? Manuel Harnisch, VP of Customer Success at People Data Labs, shares how to increase your CS team’s technical muscle to better service your customers.

When providing customer support for highly-technical solutions, how do you ensure customers are getting the service they need? Manuel Harnisch, VP of Customer Success at People Data Labs, shares how to increase your CS team’s technical muscle to better service your customers.

When providing customer support for highly-technical solutions, how do you ensure customers are getting the service they need?&nbsp;Manuel Harnisch, VP of Customer Success at People Data Labs, shares how to increase your CS team’s technical muscle to better service your customers.

How to Bring Technical Expertise into Your CS Team to Better Serve Your Customers

We talk with customer-obsessed people to uncover how you can be more customer-focused. From customer marketers to CS leaders, we go deep with people who put their customers at the heart of everything they do. This podcast is for: Customer marketers, advocacy/community builders, CS leaders. Your host is Dan Kalmar. Dan is the managing director of Upshot by Influitive, where his team creates authentic customer stories for industry-leading companies like Cisco, HPE, and Dropbox. He’s also the host of the All About the Customer podcast, but you knew that already, didn’t you?

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We talk with customer-obsessed people to uncover how you can be more customer-focused. From customer marketers to CS leaders, we go deep with people who put their customers at the heart of everything they do. This podcast is for: Customer marketers, advocacy/community builders, CS leaders. Your host is Dan Kalmar. Dan is the managing director of Upshot by Influitive, where his team creates authentic customer stories for industry-leading companies like Cisco, HPE, and Dropbox. He’s also the host of the All About the Customer podcast, but you knew that already, didn’t you?

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How to Bring Technical Expertise into Your CS Team to Better Serve Your Customers

How to Bring Technical Expertise into Your CS Team to Better Serve Your Customers