In this conversation, Matt Symes discusses the critical importance of investing in employee development and creating effective growth plans within organizations. He emphasizes the need for small businesses to focus on their people's growth to prevent disengagement and turnover. The discussion also covers the significance of defining organizational culture, whether as a family, sports team, or village, and how this impacts performance expectations. Additionally, the conversation highlights the importance of psychological safety and radical candor in fostering open communication and effective feedback. Finally, Matt introduces Levership programs designed to help business owners implement these strategies effectively. Takeaways

• Investing in people is crucial for retention and growth.
• Annual reviews should not be tied to compensation discussions.
• Small businesses must communicate financial realities to employees.
• Defining organizational culture influences employee expectations.
• A village culture supports employees through life seasons.
• Performance expectations must be clear and consistent.
• Psychological safety is essential for honest feedback.
• Radical candor helps in addressing performance issues.
• Compliments should be specific and authentic.
• Levership programs can provide templates for effective HR processes.