Jake Gump interviews Lynn Daniel about building a remote-first customer research company long before remote became mainstream.
This episode covers hiring discipline, call quality, AI integration, AWS migration, cybersecurity, and leadership lessons from scaling distributed teams.
Practical insight for founders and operators.

Jake Gump interviews Lynn Daniel about building a remote-first customer research company long before remote became mainstream. This episode covers hiring discipline, call quality, AI integration, AWS migration, cybersecurity, and leadership lessons from scaling distributed teams. Practical insight for founders and operators.

How to Build a Remote Call Center That Actually Works | Lynn Daniel | EP 110

Remote First Innovators Podcast is for leaders scaling companies operating outside the normal office convention. The show breaks down the operational engines, tools, workflows, and decisions that drive distributed work at scale. It’s built for those tackling trust, communication and operations across time zones.Conversations feature founders and operators shaping high output remote organizations. Topics range from async workflows and automation to scaling work from home teams and decision-making. Listeners gain a advantage by learning from those leaders who have been there, and overcome remote-first challenges

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How to Build a Remote Call Center That Actually Works | Lynn Daniel | EP 110

How to Build a Remote Call Center That Actually Works | Lynn Daniel | EP 110