A successful coordination of benefits (COB) program can decrease medical costs, improve member relations, and avoid provider abrasion by quickly determining the correct order of benefits for even the most complex claims. But many payment integrity programs lack the necessary resources in bandwidth, data analytics, and business rules to coordinate benefit payments accurately and efficiently.

On the fourth episode of our Payment Integrity Insights podcast, Cotiviti’s coordination of benefits (COB) leaders discuss:

• The importance of having a comprehensive approach to COB to maximize value
• The differences between member-based versus claims-based strategies
• The limitations of relying solely on member eligibility data
• The strategies for optimizing COB programs, leveraging internal teams, member data, and the expertise of full-service COB partners to help ensure efficiency and savings