Avis, Black, and Shin discuss the critical capabilities required to execute a Connected Enterprise and the importance of organizational alignment.

How to build an organization based on customer-centric capabilities

Want to broaden your perspective, reinvigorate your organization with a fresh approach that leads to higher performance or lower risk? Tune in to this podcast series of conversations with subject matter experts, industry leaders, and eminent researchers who are at the front line of efforts to drive evolutionary and revolutionary changes business operations. Explore our library of audio insights on today's top business issues.

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How to build an organization based on customer-centric capabilities

How to build an organization based on customer-centric capabilities