Sign up to save your podcasts
Or
Share How to build CX that drives real value - Interview w/ Steven Keith
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
How to build CX that drives real value - Interview w/ Steven Keith
Overview:
Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX.
This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.
Episode Details:
In this episode, Drew interviews Steven Keith, Founder at CX Pilots. They dive into the real, no-nonsense essentials of customer experience. With over 25 years in the field, Steven shares powerful insights on crafting CX that truly adds value, not just buzzwords. From the role of AI and predictive analytics to the importance of straightforward, jargon-free communication, Steven explains how mid-sized companies can leverage CX charters, small experiments, and a value-driven approach to create memorable customer experiences. Whether you’re a CX pro or just starting out, this episode is packed with actionable advice to future-proof your CX strategy.
Connect w/ Steven & CX Pilots:
Connect w/ Drew & StealthX:
View all episodes
By StealthXOverview:
Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX.
This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.
Episode Details:
In this episode, Drew interviews Steven Keith, Founder at CX Pilots. They dive into the real, no-nonsense essentials of customer experience. With over 25 years in the field, Steven shares powerful insights on crafting CX that truly adds value, not just buzzwords. From the role of AI and predictive analytics to the importance of straightforward, jargon-free communication, Steven explains how mid-sized companies can leverage CX charters, small experiments, and a value-driven approach to create memorable customer experiences. Whether you’re a CX pro or just starting out, this episode is packed with actionable advice to future-proof your CX strategy.
Connect w/ Steven & CX Pilots:
Connect w/ Drew & StealthX: