
Sign up to save your podcasts
Or


Rapport can be built by showing a personal interest in the customer. For example, if a customer says they have been in hospital, ask them how the recovery is going. If you were speaking to somebody face-to-face and they said that they had just come out of hospital, it would be courteous to check how they are.
By Tyler Glennon5
44 ratings
Rapport can be built by showing a personal interest in the customer. For example, if a customer says they have been in hospital, ask them how the recovery is going. If you were speaking to somebody face-to-face and they said that they had just come out of hospital, it would be courteous to check how they are.