Skip The Learning Curve

How To Build Rapport With Your Customers In The First 30 Seconds Of Speaking To Them


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Rapport can be built by showing a personal interest in the customer. For example, if a customer says they have been in hospital, ask them how the recovery is going. If you were speaking to somebody face-to-face and they said that they had just come out of hospital, it would be courteous to check how they are.

Human beings can build rapport by connecting through shared interests, mutual understanding, and empathy.
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Skip The Learning CurveBy Tyler Glennon

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