Hey everyone! This week on Numbers and Narratives, we had an insightful conversation with David Karp, an experienced leader in customer success and post-sales operations. David shared valuable perspectives on building strong customer relationships, team management, and fostering a positive company culture.

Key highlights from our chat with David include:

• The importance of understanding customers as people with their own goals and challenges
• Strategies for balancing workload and creating space for deeper customer connections
• The crucial interplay between customer success and product teams
• Building a culture of open feedback and psychological safety
• The challenges of leading teams in the current tech industry climate

David emphasized the value of authenticity in customer interactions, the need for harmonious collaboration across departments, and the importance of recognizing team members for living out company values. He also shared a powerful analogy about life being like a roller coaster ride, highlighting the importance of supporting one another through challenges.

This episode is packed with practical advice for customer success professionals, team leaders, and anyone interested in building stronger, more empathetic business relationships. Don't miss out on David's wealth of experience and insights!

David Karp: https://www.linkedin.com/in/davidalankarp/
Disco: https://www.disqo.com