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How To Build The Best Customer Journey And Retain Your Clients
Customer service and a solid marketing strategy are vital for business success, starting with initial brand awareness to long after the transaction.
During this interview Mike Sharp from Mike's Online Academy and Pierre Bauzee from Beyond Satifaction will be covering together the keys to success to build the best customer journey starting from a powerful marketing strategy to strong customer service methods.
Here's what we will cover:
-Relationship between marketing/advertising and customer service: Understand how intertwined these elements are and why one cannot succeed without the other.
-Customer journey mapping: Dive deep into the path your customers take with your brand and how to optimize every touchpoint.
-Marketing strategy: We will look into strategies that resonate, captivate, convert and attract the good clients with the correct expectations.
https://www.beyondsatisfaction.co.uk/
š Links and Resources:
Pierre's website - https://www.beyondsatisfaction.co.uk/
Mike's website - https://mikesonlineacademy.com/
Online Ads 7 Step Plan - https://mikesonlineacademy.com/online-ads-7-step-plan
Book a free digital marketing consultation https://mikesonlineacademy.com/121
View all episodes
By Mike SharpCustomer service and a solid marketing strategy are vital for business success, starting with initial brand awareness to long after the transaction.
During this interview Mike Sharp from Mike's Online Academy and Pierre Bauzee from Beyond Satifaction will be covering together the keys to success to build the best customer journey starting from a powerful marketing strategy to strong customer service methods.
Here's what we will cover:
-Relationship between marketing/advertising and customer service: Understand how intertwined these elements are and why one cannot succeed without the other.
-Customer journey mapping: Dive deep into the path your customers take with your brand and how to optimize every touchpoint.
-Marketing strategy: We will look into strategies that resonate, captivate, convert and attract the good clients with the correct expectations.
https://www.beyondsatisfaction.co.uk/
š Links and Resources:
Pierre's website - https://www.beyondsatisfaction.co.uk/
Mike's website - https://mikesonlineacademy.com/
Online Ads 7 Step Plan - https://mikesonlineacademy.com/online-ads-7-step-plan
Book a free digital marketing consultation https://mikesonlineacademy.com/121