* What % of communication is verbal? 
* Most important part to listen for? 
* What to do before problem solving?
<a href="http://www.dougnoll.com/BusinessSolutions">www.DougNoll.com/BusinessSolutions</a>

* What % of communication is verbal? * Most important part to listen for? * What to do before problem solving? www.DougNoll.com/BusinessSolutions

* What % of communication is verbal?&nbsp;
* Most important part to listen for?&nbsp;
* What to do before problem solving?
<a href="http://www.dougnoll.com/BusinessSolutions" rel="noopener noreferrer">www.DougNoll.com/BusinessSolutions</a>

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How to Calm an Angry Person in <90 Seconds with Doug Noll

How to Calm an Angry Person in <90 Seconds with Doug Noll