You can read this episode's content in full on our blog at Inoxoft Blog.

In this episode, we compare AI agents and chatbots to help you decide which solution best fits your business needs. While both technologies improve customer interactions and streamline processes, they serve different purposes. We’ll break down the key differences, strengths, and ideal use cases for each—so you can make an informed decision that supports your business goals.

What You’ll Learn in This Episode:

• The core differences between AI agents and chatbots.

• When to use a chatbot vs. when to opt for an AI agent.

• How each solution supports various business functions.

• Real-world examples of chatbot and AI agent implementation.

• Tips for choosing the right technology based on your goals.