How To Choose The Right Rental Manager

https://www.youtube.com/watch?v=tByp8zBwmGE

When you have an investment property it's really important to have a good team behind you. One of the most important people in that team is your rental manager.

But how do you find a good rental manager and how do you even know what to look for? Today we talk to rental manager Lauren Robinson about how to pick the right rental manager for you.

Rental Results Brisbane Property Managers

0:00 - Introduction1:35 - The difference between a good and bad rental manager4:39 - #1: How Do You Market Your Properties?7:22 - #2: How Do You Vet Tenants7:40 - #3: How Do You Manage Tenants and Do You Have an Online Portal8:10 - #4: How To Tenants Report Maintenance8:16 - #5: Who Will My Rental Manager Be?9:42 - #6: How Frequently Will You Inspect My Property?9:49 - #7: What Training Do You Offer Your Team?10:00 - #8: How Do You Handle Rental Arrears?11:58 - #9: Do You Offer a Service Guarantee?12:08 - #10: What Backup Staff Do You Have If Someone Is On Holidays or Sick?12:25 - #11: How Frequently Will You Communicate With Me?13:14 - How To Compare Property Manager Fees15:30 - How To Change Rental Mangers

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Transcription

Ryan 0:00When you've got an investment property, it's really important to have a good team behind you. And one of the most important people in that team is going to be your rental manager. This is the person that's going to make sure your property gets rented deal with any issues that come up, make sure you get paid on time, all of that good stuff. But how do you go about choosing a good property manager? And how can you identify a good one from a bad one? So today, I have with me, Lauren Robinson from rental results.com.au, who's a rental manager herself been in the industry for nearly 20 years. And she's going to talk us through some questions you can ask, and things you can do to understand, okay, is this going to be a good property manager or not? So hey, Lauren, thanks for coming on today.

Lauren 0:42Yeah, thank you, Ryan. Thanks for having me.

Ryan 0:45No worries. So this is obviously a really important topic for people who have just purchased a property or maybe they've got a rental manager that they're not completely happy with. And they're thinking about shifting, how does one find a good rental manager? How can you look at the different websites and say, okay, who do I pick? How do I even know?

Lauren 1:04I know. And that's that is a hard question. I think really, you know, often people ask their friends or their family, or maybe a sales agent they've dealt with, or often people will just choose the agent that they've bought through purely because they don't know where else to look. And I think it's really important to do your research online, have a look at how they're marketing properties, and also interview a couple of different agents. So I have got a list of questions that I'd suggest you ask a prospective property manager. Yeah, just to narrow that down.

Ryan 1:34Before we jump into those questions, just so people can understand the difference between a good agent or a good rental manager and a poor rental manager? Do you want to tell us the story, again, that we did in a previous video about that property you got that was vacant for a number of weeks before the people shifted over to you? Yeah, so

Lauren 1:53we, so there was a property in a complex that we actually managed quite a few in that building the property have been on the market for six weeks with no ...