In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move from task execution to value leadership.

We’ll walk through:

• The 5 core behaviors that define strategic CSMs
• How to coach and enable your team to develop this skillset
• Tactical ways to embed strategic thinking into your culture and operating model

Plus, I’ll share real frameworks, coaching questions and enablement tips you can start using right away.

If you want to build a CS team that drives revenue, retention and long-term customer value, not just completes tasks, this episode is a must-listen.

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Until next time, keep driving success and speaking the language of revenue!